10 Most Common Problems & Help Desk Issues



Every professional has his or her own "10 things", from postal couriers ("The 10 Best Homes for My Medium Dogs") to dermatologists ("Top 10 Reasons People Have Bad Skin"). Working at an IT service desk is no different. Here are 10 common technical assistance problems and possible causes.

1. Blue Screen of Death

Many users actually don't have the hassle of reading what is infamous, so you should probably ask them to read this before telling them to take a deep breath and restart (in most cases). The BSOD section of the IT support self service port can reassure users and save consumers time by telling people to restart their computer.

2. I can't log in.

This is easily one of the most common tech support issues, ranging from the stupid (blocking active user) to the biggest potential (user account for Farmville broadcast all day).

3. I have mistakenly deleted some files. Can I bring them back?

Explain your options as soon as the risk of user overdose is over. Sometimes people think that when a case goes to the trash, it disappears forever. This is an easy solution. If they have emptied trash or "Shift-Deleted" files, they should know that they will be stopped from that drive until the files are restored - information that can be accessed on the self-service portal.

4. My computer is very slow.

Many people find it difficult to open sixteen windows at the same time, and you may need to explain how some windows slow down. You may have chosen malware, so you should persuade them to explain exactly what happened, even if they were doing something they should not be doing.

5. My computer stopped for no reason.

Have you ever seen cakes like dust that can be reinforced on your computer's cooling fan? Many people do not realize that their computers can become overheated and that they need to be constantly dusted.

6. The printer will not work.

Have you had this exchange before?

You: "Is the printer on?"

User: "I never had to turn it on."

Many users do not check the obvious before submitting a support ticket.

7. My computer makes a noise.

Some hard drives are designed to make noise when moving spindles or crashing heads. When the user discovers that he has not backed anything recently, he resists the urge to go to his personal cabin and speed it up with a USB cable. Seriously, this is the kind of information your self-service portal should have, which tells users to stop using the device to properly diagnose and fix the problem.

8. Internet is slow.

Spyware and viruses are two main reasons for slowing down Internet service. You need end users to be honest about the sites they visit. Make sure you don't know exactly what happened, so you can fix it. You can always laugh behind them at lunchtime.

9. The wireless network pulls me out.

In case of excessive routers, the end user should check whether the wireless router is securely connected. Browse end-users through the process of connecting to a router, connecting to a modem, and connecting to a provider's website.

10. My computer does not recognize the USB device.

The first step is to try the device from another USB port. Users can also check whether other USB devices are known or if their USB device is working on someone else's computer before referring to more accurate troubleshooting methods.

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